Frequently Asked Questions
Everything you need to know about clean beauty and your DIME experience.
Are DIME Beauty products considered clean and non-toxic?
Yes, all our products are formulated with clean, vegan, and cruelty-free ingredients. We follow strict standards to ensure our formulas are safe for you and the environment.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 60-day return policy. If you are not completely satisfied with your purchase, you can return the product for a full refund or exchange within 60 days of the delivery date.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to reach our global community soon.
Are your products safe for sensitive skin?
Our products are designed to be gentle and effective for all skin types. However, we always recommend performing a patch test on a small area of skin before full application.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placing your order if you need to make any changes.