Returns & Exchanges
We want you to love your DIME Beauty products, which is why we offer a 60-day return policy for a full refund or exchange if you are not completely satisfied. Our goal is to ensure your skincare journey is seamless, effective, and worry-free from start to finish.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Items and Reason
Choose the specific products you wish to return or exchange and provide a brief reason to help us improve your experience.
Print and Ship
Download your prepaid shipping label, securely package your items, and drop the parcel off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing